In the few short years that social media has been a marketing vehicle, it has
already had an enormous effect on the way companies do business. In the coming
years there will be even more changes, as social media marketing
extends from the marketing department to nearly every aspect of a company’s
business.
In the Insight Brief “The Future of Social Media Marketing,” eMarketer senior
analyst Debra Aho Williamson outlines several trends to watch in the coming
years.
“Advertising—which some might say has already failed as a business model for
social media companies—will not be the primary revenue driver,” said Ms.
Williamson.
Instead, the strongest business models in the future will incorporate
analytics, as social media becomes truly integrated into all marketing efforts.
In addition, TV will become more social, as will search.
Location will become more important to social media, and brand monitoring
will increase in sophistication so that companies can begin to understand the
“why” of consumer chatter as well as the who, what and when.
“Naturally occurring conversations will be utilized in product innovation
and design, and companies will create incentives for people's attention and
engagement while repurposing and analyzing content and engagement in new
ways that will deliver valuable input.”
—Ravit Lichtenberg, founder and chief strategist, Ustrategy.com, in an
article in ReadWriteWeb.com, December 11, 2009
What will not change is the source of social media transformation
today: the users.
“The voice of the consumer is only going to get louder and stronger,” said Ms.
Williamson. “It will shape what social media is and what it will become. Not too
long ago, a company might have made major changes to its products or services
based on a few focus groups, some financial planning and a degree of gut
instinct. Social media has already changed all that. And more changes will
come.”